We strongly believe a successful long-term association starts when the core terms of the arrangement are mutually agreed upon and clearly explained.
The client fills up “Inquiry Form” with their requirements and it reaches to our sales team, our sales team goes through the inquiry form thoroughly and gets in touch through email or tele communication to discuss about their project in detail. We analyse the requirements of the client and filter out areas which are outsourceable, and proceed to the next step.
We prepare a project plan for the client on the basis of information shared, which include the services which we are going to provide in the specified areas.
After receiving the acceptance from the client regarding the work to be outsourced, we prepare a proposal and send for approval mentioning the service level agreements (SLA )as well.
We identify the best suitable professionals from our team to initiate the project and they undergo mandatory training for the work to be assigned, we also ensure that the work is being executed as per the SLA above.
The project manager is assigned to each project to monitor and the said manager is going to keep in touch with the client through email or tele communication for day to day project tracking and feedback.
We understand that each client has unique requirements hence we regularly customize our services to meet their needs. Our pricing is very competitive and based on the expertise and effort of our team. The fees are primarily determined by the transaction volumes, duration and the complexity involved in the project. We provide our clients with following set of options:
Merlin Infinite | Room No. 1204 | 12th Floor | DN-51 | Sector V | Salt Lake | Kolkata-700091
Martin Burn Building | Room No. 308 | 3rd floor | 1, R. N. Mukherjee Road | Kolkata - 700001